1. Crucial Details and Our Identity
Objective of this Privacy Policy
The primary objective of this privacy policy is to furnish you with comprehensive information regarding how PocketPayouts gathers and handles your personal data when you engage with this Website. This includes any information you might furnish us with while creating an account, subscribing to our newsletter, utilizing our content, accessing our services and support features, as well as receiving promotional materials.
We do not target minors with our Website, and we do not knowingly amass personal data from individuals under the age of 16 or as stipulated by local legal regulations. In the event that we discover that we have inadvertently collected or received personal data from a minor without appropriate consent, we will promptly delete it. If you suspect that we have inadvertently collected any data from or about a minor, please contact us at Admin@bigmoodapps.com.
It is imperative that you thoroughly peruse this privacy policy in conjunction with any other privacy policy or fair processing policy we may provide on specific occasions when we gather or process your personal data. This ensures that you have a comprehensive understanding of how and for what purposes we employ your data. This privacy policy is intended to complement other notices and privacy policies and is not intended to supersede them.
Controller
PocketPayouts assumes the role of the data controller and bears responsibility for your personal data as outlined in this privacy policy.
To oversee any queries or concerns related to this privacy policy, we have designated a Data Protection Officer (DPO). Should you have inquiries about this policy or wish to exercise your legal rights, please reach out to the DPO using the contact information provided below.
Contact Information
If you require clarification on this privacy policy or seek insights into our privacy practices, please don't hesitate to get in touch with our DPO through the following means: Admin@bigmoodapps.com
You possess the right to lodge a complaint with a data protection supervisory authority if you believe that we have infringed upon your privacy rights. Nevertheless, we would appreciate the opportunity to address your concerns before you resort to filing a complaint.
Modifications to the Privacy Policy and Your Duty to Keep Us Informed
We retain the prerogative to revise and update the contents of this privacy policy. The revised privacy policy becomes effective from the moment it is made accessible to you. We diligently review our privacy policy on a regular basis. The latest version was last updated on September 21st, 2023.
Ensuring the accuracy and currency of the personal data we hold about you is of paramount importance. We kindly request that you notify us promptly of any changes to your personal data throughout your association with us.
Third-Party Links
This Website may encompass links to websites, plug-ins, and applications operated by third parties. Activating these links or establishing connections with them may enable these third parties to gather or exchange information about you. We exercise no control over these third-party websites and bear no responsibility for their privacy policies. As you exit our Website, we recommend that you peruse the privacy policy of each website you visit.
2. Information We Gather About You
Personal data, or information that pertains to an individual and enables their identification, encompasses a wide range of details. It does not encompass data where the identity has been obscured, such as Anonymous Data (defined below).
We engage in the processing of personal data for website visitors only to the extent necessary for the functionality of the Website, the delivery of our content, and the provision of services. Routine processing of personal data only occurs with the consent of Website visitors.
We may collect, utilize, store, and transmit various types of personal data about you, which we have categorized as follows:
Identity Data: This includes your first name, last name, username, telephone numbers, country of residence, gender, driver’s license, state ID, passport, passport card, permanent resident card, non-citizen travel document, visa, or any comparable identifier.
Contact Data: This encompasses your address, email address, and telephone numbers.
Special Categories Data: This pertains to information like race or ethnicity, religious or philosophical beliefs, details related to your sex life, sexual orientation, political opinions, health information, and biometric data.
Transaction Data: This consists of particulars regarding payment methods, such as pay-out, cash-out, redemption methods, or gift cards provided to you for participating as a user on our Website.
Technical Data: It covers data like internet protocol (IP) addresses, login credentials, browser type and version, device identification, time zone settings, geographical location, browser plug-in types and versions, operating system, and platform details, as well as other technology-related information pertinent to the devices you use to access our Website.
Profile Data: This encompasses your username and password, self-portrait image, your interests, preferences, feedback, and information derived from research and survey responses.
Research and Survey Responses Data: This includes information gathered to enhance comprehension of your user experience and refine our Website. Such data is pseudonymous.
Usage Data: It involves information related to your utilization of our Website, products, and services. This may encompass data regarding the pages you view or interact with while on our Website, as well as diagnostic and troubleshooting information.
Marketing and Communications Data: This pertains to your preferences regarding receiving marketing materials from us and our third-party associates (such as Facebook, Google Analytics, and Microsoft Clarity), as well as your communication preferences.
Additionally, we collect, employ, and share "Aggregated Data," such as statistical or demographic information, for various purposes. Aggregated Data may be derived from personal data but is not deemed personal data under the law since it does not directly or indirectly disclose your identity. For example, we might aggregate Usage Data to ascertain the proportion of users accessing a specific website feature. Nonetheless, if we merge or associate Aggregated Data with your personal data in such a way that it can directly or indirectly identify you, we handle the combined data as personal data, subject to the terms of this privacy policy.
In the Event of Non-Provision of Personal Data
In cases where we are legally obliged to collect personal data or require it to fulfill contractual obligations with you, and you neglect to provide this data upon request, we may be unable to execute the contract we have or intend to enter into with you. For instance, this may pertain to our ability to provide you with services.
3. How Your Personal Data Is Gathered
We employ various methods to acquire data from you and about you, which include:
Direct Interactions: You might provide us with Identity Data and Contact Data by completing forms or engaging in correspondence with us through mail, email, or other means. This encompasses personal data you furnish when you:
Apply to access and engage with our products or services on the Website.
Establish an account on our Website.
Utilize our products and services.
Subscribe to our newsletters and publications.
Solicit marketing materials to be sent to you.
Request support services.
Participate in surveys.
Fulfill an offer.
Offer feedback or reach out to us.
Automated Technologies or Interactions: As you interact with our Website, we will automatically collect Technical Data pertaining to your devices, computers, equipment, browsing activities, and patterns. We gather this personal data by employing cookies, server logs, and similar technologies. Our Cookie Policy outlines your options for controlling the utilization of cookies and similar technologies by us and our partners for advertising purposes. It's important to note that you can delete your account at any time. For further information, please consult our cookie policy.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties (e.g., Google Analytics and Facebook).
4. How We Utilize Your Personal Data
Utilization of Personal Data
We will only utilize your personal data when permitted by law. Most frequently, we will employ your personal data under the following circumstances:
When it is necessary to fulfill the contract we are about to enter into or have entered into with you.
When it is essential for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
When we must comply with a legal obligation.
For more information on Legitimate Interest, Performance of a Contract, and Compliance with a Legal Obligation, please click here.
Purposes for Which We Will Employ Your Personal Data
We have outlined below, in a tabular format, a comprehensive description of how we plan to use your personal data, along with the Lawful Basis for processing your data. In cases where multiple grounds are applicable for processing your data, we encourage you to reach out to us for specific information regarding the legal basis we rely upon. Please refer to the table below:
PURPOSE/ACTIVITY TYPE OF PERSONAL DATA LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST
To register you as a new customer or user (a) Identity Data Performance of a contract with you
(b) Contact Data
To enable you to use our Website for participation in our rewards program. (a) Identity Data Performance of a contract with you
(b) Contact Data
(c) Profile Data
(d) Technical Data
(e) Special Categories Data
To manage our relationship with you, including notifying you about changes to our terms or privacy policy, and requesting reviews or surveys. (a) Identity Data Performance of a contract with you
(b) Contact Data
(c) Profile Data
(d) Marketing and Communications Data
(e) Special Categories Data
To enhance and improve our Website and services. (a) Identity Data Performance of a contract with you
(b) Contact Data
(c) Profile Data
(d) Usage Data
(e) Marketing and Communications Data
(f) Technical Data
To administer and protect our business and this Website, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data. (a) Identity Data Necessary for our legitimate interests (e.g., for running our business, providing administration and IT services, network security, fraud prevention, and business reorganization or group restructuring exercise)
(b) Contact Data Necessary to comply with a legal obligation
(c) Technical Data
To deliver relevant Website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. (a) Identity Data Necessary for our legitimate interests (e.g., studying customer usage, enhancing services, growing our business, and informing our marketing strategy)
(b) Contact Data
(c) Profile Data
(d) Usage Data
(e) Marketing and Communications Data
(f) Technical Data
(g) Special Categories Data
To employ data analytics to improve our Website, products/services, marketing, customer relationships, and experiences. (a) Technical Data Necessary for our legitimate interests (e.g., defining customer types, keeping our Website updated, developing our business, and informing our marketing strategy)
(b) Usage Data
(c) Special Categories Data
To provide suggestions and recommendations about goods or services that may interest you. (a) Identity Data Necessary for our legitimate interests (e.g., developing products/services and growing our business)
(b) Contact Data
(c) Technical Data
(d) Usage Data
(e) Profile Data
(f) Marketing and Communications Data
(g) Special Categories Data
Marketing
We aim to provide you with choices concerning specific uses of your personal data, especially regarding marketing and advertising.
Promotional Offers from Us
We may use your Identity, Contact, Technical, Usage, and Profile Data to form an opinion about what may be of interest to you (referred to as marketing). You will receive marketing communications from us if you have requested information from us or used our services and have not opted out of receiving such marketing.
Third-party Marketing
We will seek your express opt-in consent before sharing your personal data with third parties for marketing purposes. In your account on the Website, we have provided a tab where you can view and make decisions regarding the use of your personal data.
Opting Out
You can request that we or third parties stop sending you marketing messages at any time through your account on the Website or via Microsoft, Facebook, or Google's opt-out function. Opting out of marketing messages will not affect personal data provided to us through your selection of a digital asset, your experience, or other transactions on the Website.
Cookies
5. Sharing Your Personal Data
To facilitate the provision of our services, we collaborate with third-party service providers. We may share your personal data with the following parties, as outlined in the "Purposes for which we will use your personal data" section:
Service providers acting as processors:
Marketing and promotions to promote our Website and services.
Telecommunications technology for sending messages, including SMS messages.
Data hosting service providers.
Security service providers for investigating fraud and security incidents.
Analytic providers to understand how you use our Website and services.
Document repository service providers.
Customer support vendors.
Surveys to better understand users' needs for Website and service improvement.
Marketing analysis and statistics.
Professional advisers acting as processors, including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Linked Third-Party Websites: When you use third-party services or websites linked through our services, the providers of those services or products may receive information about you, shared by us, you, or others. Please note that when using third-party services not governed by this privacy policy, their own terms and privacy policies will apply.
Sale of Business: In the event that we choose to sell, transfer, or merge parts of our business or assets with third parties, or if we seek to acquire other businesses or merge with them, your personal data may be transferred. If such a change occurs in our business, the new owners may use your personal data in the same manner as set out in this privacy policy.
We mandate all third parties to respect the security of your personal data and use it in compliance with the law. We do not permit our third-party service providers to utilize your personal data for their own purposes, authorizing them solely to process your personal data for specified purposes and in accordance with our instructions.
6. International Data Transfers
Our operations span multiple countries, and we (or our service providers) may transfer and process your data outside your country of residence. We employ standard contractual clauses approved by the European Commission to ensure a high level of protection for your data and the preservation of your privacy rights when transferring your personal data to our affiliates outside the EU. If you seek more details regarding these contractual arrangements, you can email us at Admin@bigmoodapps.com. You can also access the European Commission's approved standard contractual clauses here: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en. Please contact us for further information on the specific mechanism we use when transferring your personal data out of the UK.
7. Data Security
We have implemented appropriate security measures to prevent the accidental loss, unauthorized access, use, alteration, or disclosure of your personal data. Additionally, we restrict access to your personal data to employees, agents, contractors, and other third parties who have a legitimate business need to know. They will only process your personal data under our instructions and are bound by confidentiality obligations. We have established procedures to address any suspected personal data breaches and will notify you and any applicable regulatory authority of such breaches when legally required.
8. Data Retention
How Long Will Your Personal Data Be Retained?
We will retain your personal data only for as long as reasonably necessary to fulfill the purposes for which we collected it, including satisfying legal, regulatory, tax, accounting, or reporting requirements. In the event of a complaint or a potential litigation related to our relationship with you, we may retain your personal data for a longer period.
To determine the appropriate retention period for personal data, we consider factors such as the volume, nature, and sensitivity of the personal data, the potential risk of unauthorized use or disclosure, the purposes for processing your personal data and whether those purposes can be achieved through other means, as well as applicable legal, regulatory, tax, accounting, or other requirements.
In some cases, you can request the deletion of your data; refer to your legal rights below for more information. We may also anonymize your personal data (rendering it no longer associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your Legal Rights
Under specific circumstances, you have rights under data protection laws regarding your personal data. To learn more about these rights, please click the links below:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to the processing of your personal data.
Request restriction of the processing of your personal data.
Request the transfer of your personal data.
Right to withdraw consent.
To exercise these data protection rights against us, please send your request, including your first and last name, either by email to Admin@bigmoodapps.com or by post to PocketPayouts GmbH, Krausenstr. 9-10, 10117 Berlin, Germany. When asserting your rights with the controller, we will process your personal data in this context to respond to your request.
No fee is typically required
You generally won't have to pay a fee to access your personal data (or exercise any other rights). However, if your request is evidently unfounded, repetitive, or excessive, we may charge a reasonable fee or refuse to comply with your request in these circumstances. We might need to request specific information from you to confirm your identity and ensure your right to access your personal data (or exercise any other rights). This is a security measure to prevent the disclosure of personal data to unauthorized individuals. We may also reach out to you for further information regarding your request to expedite our response.
Time Limit for Response
We endeavor to respond to all legitimate requests within one month. In certain cases, particularly if your request is complex or if you've made multiple requests, it might take us longer than a month to respond. In such instances, we will inform you and keep you updated.